Frequently asked questions

How do I redeem my gift card?

There are two versions of the gift card and both can be redeemed in a different way. We will be happy to explain the exact procedure on this page.

How long is a Brandfield gift card valid?

The gift card is valid for 1 year from the date of issue.

Can I return a Brandfield gift card?

It is not possible to return a Brandfield gift card. Gift cards that are returned will be converted to shop credit in the customer account of the person who ordered the gift card.

What happens to my gift card when I return an order?

When you return an order in which you have redeemed a gift card, the gift card will be reactivated. The gift card amount used for the order will be added back to your gift card balance. You can then use the same code again for your next order.

Can I order more than one gift card?

Ordering multiple gift cards is possible in two ways. After adding a gift card to the shopping cart, you can increase the number to the desired number on the shopping cart page. The other option is to return to the order page and add the gift card to the shopping cart again..

If you want to order a large number of gift cards, please send an e-mail to giftcard@brandfield.nl.

Corporate

Looking for a gift for employees or business relations? Then the Brandfield gift card is a stylish option. A nice addition to, for instance, a Christmas box! If you would like more information or to order directly, please send an e-mail to marketing@brandfield.nl.

Received a gift card? This is how you redeem it

On the back of the gift card you will find a scratch layer. When you scratch away the scratch layer, the code of your gift card becomes visible. With this code you can redeem the value of the gift card. You can only use the gift card in our webshop!

Please note that there are currently two types of gift cards available at Brandfield. Both of these are still redeemable. The way they are redeemed differs. The black-backed gift card is redeemable in the shopping cart. Where the new gift card with white back is redeemable in the payment process (as payment method).

Gift card with black back

You redeem the gift card (with black back) by clicking on 'Redeem gift card' in the shopping cart, which makes two input fields appear. Enter the code under the heading 'Do you have a gift card?' and click on the 'Apply' button. The value of the gift card will then be deducted from the total amount in your shopping cart. The gift card entry field looks like this:

Example

Gift card with white back

You can redeem the gift card (with white back) by selecting 'Brandfield Gift Card' when choosing the desired payment method. Enter the code after selecting Gift Card as the payment method and click 'Continue'. The value of the gift card will then be deducted from the total amount in your shopping cart.

Check the amount

If the gift card is worth more than the products in your shopping cart, the remaining amount will remain on the gift card. In that case, you can use the code again for your next order.

Please note: We recommend that you do not throw away the gift card until the order has been completed. This is because in case of a complete return, the purchase amount will be refunded to the gift card.