It is possible to return products of your order within 30 days after receiving it. We will explain our return policy in a few steps. You can find them on this page.
Do you want to return your product(s) right away? Download the return form below.
Please note: you may use the return form to speed up the process, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Download return form
How to return a product
Step 1: inform us
To exercise the right to cancel, you must inform us (Brandfield B.V., Postbus 5165, 9700 GD Groningen, firstname.lastname@example.org, phone numer: +31 (0)50 21 12 552) of your decision to cancel this contract by a clear statement. This can be done by sending us an e-mail, but the easiest and fastest way is to add our return form to your package. Please note: this is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
Option 1 - return form: Download our return form, print it and fill in all the boxes. Add our return form to your package and don't forget to include your order number!
Download return form
Option 2 - e-mail: Send an e-mail to email@example.com. Please include your name and address, the order number and the article numbers of the returned products.
Step 2: return your package
You will have to bear the direct cost of returning the product(s). The products need to be wrapped and please make sure the product(s) are protected and can't be damaged. The last step is to send the product(s) back to us via your local postal office.
The package can be send to:
9700 GD GRONINGEN
After we received your return
Within 5 working days after receiving your return package, we will send a confirmation mail that we have received your return. In case it will be delivered on weekends, you will receive the confirmation mail on the next working day.
After receiving your product(s), we will check whether the products are received in good condition and can be reselled. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products (e.g. if the items are worn and as a result damaged or incomplete).
As soon as we have received the item, we will transfer the purchase amount to your account within 14 days.
The refund will be made through the same payment method as chosen for your order.
- Always state your order number.
- Items can be returned within 30 days after the order has been received.
- The product is undamaged and has no signs of wear.
- The product must be packaged in the original packaging with the supplied accessories, warranty card and instructions.
- The box may be opened to view and try on the article as you may also do in our shops. Labels, stickers, cards & protective plastic may not be removed and watch straps may not be adjusted.
- If you place an order that is paid partly or entirely with our gift card and/or fashion cheque, the amount will be put back onto your gift card and/or fashion cheque as credit.
We cannot or cannot fully process returns in the following cases:
- The return does not include any special offers you received with your order.
- The Brandfield gift wrap cannot be returned and the cost for this will not be reimbursed.
- If the product returned is damaged but can be repaired, we will contact you about how we will deal with this. In this case, costs may be charged.
- If the product returned is damaged and/or shows signs of wear and cannot be repaired, we will contact you and return the product.
Any further questions?
Contact our customer service.