It is possible to return products of your order within 30 days after receiving it. We will explain our return policy in a few steps. You can find them on this page.
Please note: We are extending our return period especially for the Black Friday period. This extended return period applies to orders placed from 13 November onwards. So you can order your gifts for the holidays without worries, with return options available until 7 January 2024.
Your product can be returned to us if the article:
- isn't damaged
- isn't used
- is sent back to us within 30 days of receipt
Your return will not be accepted if:
- the item has user damage
- the original packaging is missing
- the error isn't covered by the warranty (read below what the warranty covers)
Please note: gift cards are not returnable.
Are you unsure whether your item is eligible to be returned? Then read the warranty conditions on our warranty page.