INFORMATION ABOUT

Returns

It is possible to return products of your order within 30 days after receiving it. We will explain our return policy in a few steps. You can find them on this page.

Do you want to return your product(s) right away? Download the return form below.

Please note: you may use the return form to speed up the process, but it is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Download return form

How to return a product

Step 1: inform us

To exercise the right to cancel, you must inform us (Brandfield B.V., Postbus 5165, 9700 GD Groningen, customerservice@brandfield.com, phone numer: +31 (0)50 21 12 552) of your decision to cancel this contract by a clear statement. This can be done by sending us an e-mail, but the easiest and fastest way is to add our return form to your package. Please note: this is not obligatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Option 1 - return form: Download our return form, print it and fill in all the boxes. Add our return form to your package and don't forget to include your order number!

Download return form

Option 2 - e-mail: Send an e-mail to customerservice@brandfield.com. Please include your name and address, the order number and the article numbers of the returned products.

 

Step 2: return your package

You will have to bear the direct cost of returning the product(s). The products need to be wrapped and please make sure the product(s) are protected and can't be damaged. The last step is to send the product(s) back to us via your local postal office.

 

Return address

The package can be send to:

Brandfield
Postbus 5165
9700 GD GRONINGEN
The Netherlands

After we received your return

Within 5 working days after receiving your return package, we will send a confirmation mail that we have received your return. In case it will be delivered on weekends, you will receive the confirmation mail on the next working day.

After receiving your product(s), we will check whether the products are received in good condition and can be reselled. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the products (e.g. if the items are worn and as a result damaged or incomplete).

Completion

As soon as we have received the item, we will transfer the purchase amount to your account within 14 days.

The refund will be made through the same payment method as chosen for your order.

Any further questions?

Contact our customer service.

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