QUICK ANSWER TO YOUR QUESTION
QUICK ANSWER TO
YOUR QUESTION
Frequently Asked Questions
View the FAQ below. If your question is not included, do not hesitate to contact us!
- I have returned my order. How long does it take before it is processed?
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Your return will be processed within 5 working days from the day we have received the shipment. After processing you will receive a confirmation from us and we will refund the returned articles within 2 to 4 business days. If you have not received a message after 5 working days after your package has arrived, please contact our customer service at customerservice@brandfield.com.
- How long does it take before my repair is ready?
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Our goal is always to process your request as soon as possible. As an official dealer, we rely on the service of our suppliers. As a result, the average time to repair an item is 2 to 6 weeks from the day we have received your shipment. When we receive the repaired item back from our supplier, we will return it to you as soon as possible.
- When will I receive my order?
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All orders are shipped from the Netherlands. Your order will be delivered in 3 to 5 working days. After placing your order you will receive a tracking link by mail to follow your shipment.
- I have returned my order. How long does it take before it is processed?
-
Your return will be processed within 5 working days from the day we have received the shipment. After processing you will receive a confirmation from us and we will refund the returned articles within 2 to 4 business days. If you have not received a message after 5 working days after your package has arrived, please contact our customer service at customerservice@brandfield.com.
- How long does it take before my repair is ready?
-
Our goal is always to process your request as soon as possible. As an official dealer, we rely on the service of our suppliers. As a result, the average time to repair an item is 2 to 6 weeks from the day we have received your shipment. When we receive the repaired item back from our supplier, we will return it to you as soon as possible.
- When will I receive my order?
-
All orders are shipped from the Netherlands. Your order will be delivered in 3 to 5 working days. After placing your order you will receive a tracking link by mail to follow your shipment.
