BRANDFIELD

CUSTOMER SERVICE

Do you have a question or are you having problems? We're happy to help you on this page. Check out the various subjects and FAQ to find your answer quickly!

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Order

Have you got your eye on a beautiful style item? Time to order it then!

More about ordering

Payment

Which payment methods are there? How long does it take to process your payment?

More about paying

Shipping

How long does shipment take and can you follow your package?

More about shipping

Returns

Not satisfied with your purchase or you'd prefer a different size or colour? The item can be returned!

More about returns

Warranty

We offer a guarantee on all the style items in our shop. Curious about the guarantee period and conditions?

More about warranty

Repairs

Your style item is broken? We offer you a good repair service and look for a suitable solution.

More about repairs

 

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YOUR QUESTION

Frequently Asked Questions

View the FAQ below. If your question is not included, do not hesitate to contact us!

I have returned my order. How long does it take before it is processed?

Your return will be processed within 5 working days from the day we have received the shipment. After processing you will receive a confirmation from us and we will refund the returned articles within 2 to 4 business days. If you have not received a message after 5 working days after your package has arrived, please contact our customer service at customerservice@brandfield.com.

How long does it take before my repair is ready?

Our goal is always to process your request as soon as possible. As an official dealer, we rely on the service of our suppliers. As a result, the average time to repair an item is 2 to 6 weeks from the day we have received your shipment. When we receive the repaired item back from our supplier, we will return it to you as soon as possible.

When will I receive my order?

All orders are shipped from the Netherlands. Your order will be delivered in 3 to 5 working days. After placing your order you will receive a tracking link by mail to follow your shipment.

I have returned my order. How long does it take before it is processed?

Your return will be processed within 5 working days from the day we have received the shipment. After processing you will receive a confirmation from us and we will refund the returned articles within 2 to 4 business days. If you have not received a message after 5 working days after your package has arrived, please contact our customer service at customerservice@brandfield.com.

How long does it take before my repair is ready?

Our goal is always to process your request as soon as possible. As an official dealer, we rely on the service of our suppliers. As a result, the average time to repair an item is 2 to 6 weeks from the day we have received your shipment. When we receive the repaired item back from our supplier, we will return it to you as soon as possible.

When will I receive my order?

All orders are shipped from the Netherlands. Your order will be delivered in 3 to 5 working days. After placing your order you will receive a tracking link by mail to follow your shipment.

 

Do you have any other questions?

The Brandfield customer service is available five days a week to answer all your questions. We live style items!

CONTACT

 
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