- Can my order be delayed due to the circumstances?
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Due to the unexpectedly large number of online orders during coronavirus, DHL has indicated that it cannot guarantee the delivery time. Please allow several days delay. For the most up-to-date information regarding the delivery status of your package, we refer you to DHL.
- I have returned my order. How long does it take before it is processed?
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Your return will be processed within 5 working days from the day we have received the shipment. After processing you will receive a confirmation from us and we will refund the returned articles within 2 to 4 business days. If you have not received a message after 5 working days after your package has arrived, please contact our customer service at customerservice@brandfield.com.
- How long does it take before my repair is ready?
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Our goal is always to process your request as soon as possible. As an official dealer, we rely on the service of our suppliers. As a result, the average time to repair an item is 2 to 6 weeks from the day we have received your shipment. When we receive the repaired item back from our supplier, we will return it to you as soon as possible.
- When will I receive my order?
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All orders are shipped from the Netherlands. Your order will be delivered in 3 to 5 working days. After placing your order you will receive a tracking link by mail to follow your shipment.
- What to do if my package is damaged?
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If your package is delivered damaged, refuse to accept this package from your postal delivery. Then contact our customer service directly. Accepting a damaged package is at your own risk.
