Klantenservice
Categories
Returns
-
How do I return my order?
Go to https://www.retourneren.nl/brandfield and follow the instructions. You will receive a return label showing the return address. Attach the return label to the outside of your package. Then hand the parcel in at a DHL service point and you will receive a proof of shipment. Please keep this proof until you have received confirmation regarding your return shipment. More information about returning your order can be found here. -
What are the return conditions?
You may return your ordered item(s) if this falls within the period of 30 days after receipt. In addition, the items must be undamaged and unused. More information about the return conditions can be found on our returns page. -
How long does it take for my return shipment to be processed?
Once your return shipment has arrived with us, it will be processed within 10 working days. After processing, we will refund the full purchase amount as soon as possible. -
What if my order number cannot be found?
If your order number is not visible in the Returnless portal, please use our alternative return portal. You can access the alternative return portal here: https://www.winkelstraat.nl/returns-ext/form
Contact
Still not quite sure? Our customer service team will be happy to help you.Call us
Speak directly to our customer service team. Available Monday to Friday from 9 a.m. to 12 p.m.
Email us
We will respond to your message within 5 working days. Our team is ready to help you further.