Klantenservice

Categories

  • Giftcard
  • My account
  • Order
  • Our stores
  • Payment
  • Promotions & Discount Codes
  • Returns
  • Shipping
  • Warranty & Repairs

Order

  • Will I receive an order confirmation?

    Yes, you'll receive an order confirmation email immediately after completing your purchase. This email contains your order number, ordered items, delivery address, and payment details. Keep this email for your records.
    Yes, you'll receive an order confirmation email immediately after completing your purchase. This email contains your order number, ordered items, delivery address, and payment details. Keep this email for your records.

  • Will I receive an invoice with my order?

    Yes, you'll receive a digital invoice via email after your order has been shipped. This invoice includes all order details and can be used for warranty claims or returns.
    Yes, you'll receive a digital invoice via email after your order has been shipped. This invoice includes all order details and can be used for warranty claims or returns.

  • Can I order multiple items in one order?

    Yes, you can add as many items as you like to your shopping cart and complete them in a single order. This is also more economical as shipping costs are calculated per order, not per item.
    Yes, you can add as many items as you like to your shopping cart and complete them in a single order. This is also more economical as shipping costs are calculated per order, not per item.

  • How do I know which size to order?

    Each product page includes detailed size information and measurements. For watches and jewelry, we provide sizing guides to help you find the perfect fit. If you're unsure, our customer service team is happy to help you choose the right size.
    Each product page includes detailed size information and measurements. For watches and jewelry, we provide sizing guides to help you find the perfect fit. If you're unsure, our customer service team is happy to help you choose the right size.

  • Until what time can I order for same-day shipping?

    Orders placed before 10:59 PM on weekdays are typically processed the same day. Orders placed during weekends or holidays will be processed on the next business day. You'll receive a confirmation email once your order has been shipped.
    Orders placed before 10:59 PM on weekdays are typically processed the same day. Orders placed during weekends or holidays will be processed on the next business day. You'll receive a confirmation email once your order has been shipped.

  • Can I have my order delivered to a different address?

    Yes, you can specify a different delivery address during checkout. This is ideal if you want to send a gift directly to someone or have your order delivered to your workplace.
    Yes, you can specify a different delivery address during checkout. This is ideal if you want to send a gift directly to someone or have your order delivered to your workplace.

  • Can I cancel or change my order?

    Unfortunately, it is not possible to cancel or modify your order. This is due to our fast shipping process. More information about cancelling your order can be found on our ordering page.
    Unfortunately, it is not possible to cancel or modify your order. This is due to our fast shipping process.

    More information about cancelling your order can be found on our ordering page.

Contact

Still not quite sure? Our customer service team will be happy to help you.

Call us

Speak directly to our customer service team. Available Monday to Friday from 9 a.m. to 12 p.m.

050 - 2011559

Email us

We will respond to your message within 5 working days. Our team is ready to help you further.

[email protected]