Returns
You can return your order within 30 days after receiving it. Below we explain our return policy step by step.
Online Purchases
You can return items within 30 days, provided they are unused, undamaged, and in their original packaging. Returns showing signs of use or missing the original packaging will not be accepted, subject to your statutory rights.
You may inspect and try on an item as you would in a physical store. If the item has been used or damaged beyond what is necessary to assess it, we may deduct an amount for any loss in value.
How Do I Return My Order?
The return procedure depends on the country you are returning your order from.
Returning from the Netherlands or Belgium? Follow the instructions below.
Returning from another country? Go directly to the section “Returns from all other countries”.
Returns from the Netherlands and Belgium
For standard returns from the Netherlands and Belgium, Brandfield provides a free DHL return shipping label.
To register your return, please follow these steps:
- Log in to your personal customer account.
- Go to “Orders” and select the order and item you want to return.
- Select the reason for the return and add a brief explanation if necessary.
- Click “Request a Return” to submit your return request.
After submitting your request, you’ll receive a confirmation email. Once your return request has been reviewed, you’ll receive further instructions on how to return your item(s). Returns must be shipped as a package. Regular mail will not be accepted.
Important: If you choose to return your order independently using a carrier of your choice instead of our free DHL return label, the shipping costs will be your responsibility. Brandfield will not reimburse these independently incurred return shipping costs.
We recommend keeping your proof of shipment until your return has been fully processed.
Returns from all other countries
Return shipping costs are at your own expense. Please use a carrier of your choice to send your return to the address below.
Return address:
Brandfield
Osloweg 101
9723 BK Groningen
The Netherlands
Returns must be sent as a parcel. Letter post is not accepted.
Please include your original packing slip inside the parcel so we can identify and process your return. If you no longer have your packing slip, please contact our Customer Service team before shipping.
We strongly recommend using an insured parcel service with Track & Trace. Always keep your proof of shipment until your return has been processed.
Brandfield is not responsible for lost or undelivered return shipments arranged by the customer. If your parcel is lost, you must contact your carrier to initiate an investigation.
Returns without a packing slip or sufficient order information cannot be processed until the order has been identified.
Damaged or Defective Item?
This return procedure is intended for standard returns only.
If your item is damaged or defective, or if you wish to make a warranty claim, please visit our Warranty page to submit your request and follow the appropriate instructions.
Purchases Made in Our Physical Store
Items purchased in our physical store can be returned within 30 days, provided you have proof of purchase and comply with the applicable in-store return conditions.
Items purchased in our physical store cannot be returned through our online return procedure.
Good to Know
Refunds
If you withdraw from your entire purchase, we will refund the purchase amount, including any standard delivery costs originally charged for shipping your order to you.
We will process your refund as soon as possible, and no later than 14 days after you notify us of your decision to withdraw from the purchase.
We may withhold your refund until we have received the returned items or until you provide proof that you have sent them back, whichever occurs first.
Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.
If you paid with a gift card, the refund will be issued to the same gift card. If you used Riverty or Klarna, we will arrange for your invoice to be adjusted accordingly.
Proof of Shipment and Return Processing
We recommend keeping your proof of shipment and tracking information until your return has been fully processed.
If your return tracking has not been updated for 10 business days, please contact our Customer Service team so we can assist with investigating the shipment.
Statutory Right of Withdrawal
Using our designated return procedure helps us process your return quickly and correctly.
Your statutory right of withdrawal remains valid if you notify us of your decision to withdraw from your purchase through another clear statement within the legally applicable withdrawal period.
Any further questions?
Contact our customer service.