Repairs
Is your style item broken? You can easily submit a repair or return request via brandfield.returnless.com. Please include clear photos, a short explanation and select warranty in your request. This allows us to process your request quickly and efficiently.
We aim to assess your request within 5 working days. For minor defects, our customer service team will provide a suitable solution immediately. If a physical repair is required, our repair department will carefully assess the issue and inform you about the next steps.
Please note: unreported repairs cannot be processed. The cost of a repair sent without prior notification is €14.95. A repair only qualifies for warranty if proof of purchase is included.
Please note: if a Seiko watch is returned for repair, the repair process takes a minimum of 8 weeks.
Is my repair covered by warranty?
Jewellery
- Material defects are covered by the manufacturer's warranty.
- Improper use such as dropping or impact damage is not covered.
Watches
- Guaranteed for one year from the date of purchase.
- Warranty covers movement, hands and dial.
- Strap, glass, battery and crown are not covered.
- Damage due to improper use, accidents or wear and tear is excluded.
- After resizing the watch, the trial period expires.
Smartwatches
- Covered by a 1-year warranty from the purchase date.
- Defects are assessed by our repair department to determine if it concerns a manufacturing issue.
Bags and wallets
- Manufacturing defects are covered by the manufacturer's warranty.
- Wear, damage and improper use are excluded.
Sunglasses
- Covered by a 1-year warranty.
- Manufacturing defects such as hinge soldering or coating issues are covered.
- Frame damage outside manufacturing faults is excluded.
Repair costs outside warranty
Repair costs depend entirely on the brand and the defect. If costs exceed €50.00, you will first receive a quotation.
- If you approve the quotation, we will proceed with the repair after payment and return the item once completed.
- If you decline and want the item returned, you pay €24.95 research fee plus €6.95 shipping costs.
- If you decline and do not want the item returned, the item becomes our property.
Frequently Asked Questions about Repairs
How much do I pay to send in a repair?
Return shipping costs are borne by the buyer. Make sure your item is securely packed. Brandfield is not responsible for loss or damage during transport. For extra security, you may choose registered shipping.
Who bears the risk during return shipping?
Returns are at the buyer’s risk. Always request a shipping receipt and keep it safe so you can track your package if necessary.
How long does a repair take?
The average repair time is 2 to 6 weeks. In exceptional cases, such as when parts must be ordered, this may take longer.
Do you have any questions?
Please contact our customer service.