Information about our reviews

Transparency is very important to us. We believe it is essential that you, as a customer, can rely on honest and independent reviews from other customers. That is why we work with an external and trusted partner to collect and display reviews: Trusted Shops. On this page, we explain how this works, why we have chosen this solution, and what it means for you as a customer.

Why do we work with Trusted Shops?

Reviews can be collected in many different ways. By choosing an independent third party, we ensure that the feedback you read genuinely comes from real customers. Trusted Shops is one of the most well-known and reliable review platforms in Europe and meets strict quality standards.

Reviews submitted through Trusted Shops are checked for authenticity and fairness. This means that, as a visitor to our website, you can trust that the ratings are based on real experiences and have not simply been posted by ourselves or others without verification.

How does the review collection process work?

After you have placed and received your order, you may receive an invitation to leave a review. This invitation is sent directly by Trusted Shops and not from our own systems. This ensures that the entire process remains transparent and independent.

In your review, you can share your experience with the order process, delivery, service and product. This feedback is then published on our website via the Trusted Shops widget. In this way, reviews are always displayed up to date, giving new customers a clear understanding of what to expect.

Transparency and reliability

Reliability and customer satisfaction are important values for us. Therefore, we would like to emphasise that we have no influence over the content of the reviews. Both positive and critical reviews are published, provided they comply with the Trusted Shops guidelines. This creates an honest and balanced view of our services and products.

Trusted Shops also has a dedicated policy for detecting and preventing misuse, such as fake reviews or inappropriate content. More information about this policy can be found in the official Trusted Shops review policy.

Would you like to know more?

Would you like to learn more about how reviews are collected, verified and published? Please consult the official Trusted Shops review policy. There you will find detailed information about the procedures, quality standards and measures Trusted Shops applies to ensure fair and reliable reviews.

We hope this information clarifies how our reviews are created and why you can rely on them with confidence. If you have any further questions, please feel free to contact our customer service team. Together, we ensure that your experience is as positive as possible and that you can always rely on trustworthy information when making your decision.