BRANDFIELD

CUSTOMER SERVICE

Do you have a question or are you experiencing problems? We're happy to help you. Browse the topics below or check the FAQ to quickly find your answer.

Order

Have you found your perfect style item? Time to place your order.

More about ordering →

Payment

Which payment methods are available and how long does processing take?

More about payment →

Shipping

How long does shipping take and can you track your parcel?

More about shipping →

Returns

Not satisfied or need a different size or colour? Return your item easily.

More about returns →

Warranty

Learn more about warranty conditions and coverage periods.

More about warranty →

Repairs

Is your item defective? We’re happy to help with our repair service.

More about repairs →

QUICK ANSWER TO YOUR QUESTION

Frequently Asked Questions

Browse the FAQ below. If your question is not listed, feel free to contact us.

Can my order be delayed due to circumstances?

Due to high order volumes, delivery times may vary. For the latest updates, please consult DHL.

I have returned my order. How long does processing take?

Returns are processed within 5 working days after arrival. Refunds are completed within 2–4 business days after confirmation.

How long does a repair take?

Repairs take on average 2–6 weeks after receipt. We depend on our official suppliers for servicing.

When will I receive my order?

Orders are shipped from the Netherlands and delivered within 3–5 working days. You will receive a tracking link by email.

What if my package is damaged?

Refuse damaged parcels upon delivery and contact our customer service immediately.

Still have questions?

Our customer service team is available five days a week to assist you. We love style items.