INFORMATION ABOUT

Warranty

INFORMATION ABOUT

Warranty

Please refer to the table below for the warranty period of your item.

All items you purchase from us are covered by the statutory warranty. The statutory warranty means that a product must meet what you, as a consumer, can reasonably expect from it.

Some products are also covered by a manufacturer’s warranty (see warranty periods below). This does not affect the statutory warranty. Warranty periods may vary by brand.

Requesting a Repair or Warranty Claim

Is your item damaged or not working properly? Please send us an email to submit a repair or warranty claim.

Please include your order number and attach clear photos of the item and a brief description of the problem. This will allow us to carefully review your request.

We aim to respond to your email within 5 business days. After reviewing your request, we’ll let you know the next steps.

Below you will find the warranty period per product category. Please note that individual brands may deviate from these terms.

Warranty Overview

Product category Warranty term
Jewelry 14 carat gold 2 years
Jewelry 925 silver 6 months
Jewelry 925 silver with YG or RG plating 6 months (production errors)
3 months (plating)
Jewelry steel 3 months
Watches 1 year
Watch straps 3 months
Bags 1 year
Sunglasses 1 year
Accessories 3 months

Watches

What kind of warranty do I have on a watch?

Watches have a 1 year warranty from the date of purchase. This warranty applies to the movement, hands and dial of the watch.

Which matters aren't covered by the warranty?

  • The battery
  • Glass
  • Watch strap
  • Crown
  • Watch case
  • Damage caused by the user (e.g. dropping or scratches)
  • Damage from water or fire
  • Damage from normal wear and tear
  • Battery failure, even within the warranty period

What are the repair costs outside the warranty?

If your repair does not fall within our warranty, costs will be charged. Repair costs include materials, handling and shipping. Up to €50 we will not provide a quotation. When repair costs are €50 or more you will first receive a quotation.

Jewelry

What kind of warranty do I have on silver jewelry?

There is a 6 month warranty from the date of purchase. On silver jewelry with gold plating there is a 3 month warranty on plating. Plating is a thin layer of 14 carat gold and will naturally wear over time. This warranty covers material and production errors only.

What kind of warranty do I have on gold jewelry?

On 14 carat jewelry you have a 2 year warranty from the date of purchase.

Which matters aren't covered by the warranty?

  • Fractures (unless proven production error)
  • Loss of earring backs (poussettes)
  • Damage from normal wear
  • Incorrect use or improper treatment
  • Discoloration from water, perfume, soap, lotion or hairspray
  • Discoloration caused by high skin acidity
  • Cleaning the jewelry with chemicals
  • Handling by third parties (voids warranty)

What are the repair costs outside the warranty?

If your repair does not fall within our warranty, costs will be charged. Repair costs include materials, handling and shipping. Up to €50 we will not provide a quotation. When repair costs are €50 or more you will first receive a quotation.

Watch straps

What kind of warranty do I have on a watch strap?

There is a 3 month warranty from the date of purchase. Warranty covers production errors only.

Which matters aren't covered?

  • Normal wear of the strap
  • Damage not assessed as a production error

Bags & Wallets

What kind of warranty do I have on bags and wallets?

There is a 1 year warranty from the date of purchase. This warranty covers production defects such as defective zippers or broken locks.

Which matters aren't covered?

  • Wear from normal use
  • Incorrect use (e.g. carrying unusual items in the bag)
  • Damage from scrubbing against rough surfaces
  • Accidents
  • Exposure to extreme temperatures
  • Damage caused by chemicals

Sunglasses

What kind of warranty do I have on sunglasses?

There is a 1 year warranty from the date of purchase. This warranty covers production defects such as loose lenses, hinge defects or missing parts.

Which matters aren't covered?

  • Scratches or dents on lenses or frame
  • Dropping the sunglasses
  • Discoloration
  • Broken parts
  • Signs of use or user damage

Accessories

What kind of warranty do I have on accessories?

There is a 3 month warranty from the date of purchase. Warranty covers production errors only.

Which matters aren't covered?

  • Signs of use
  • User damage
  • Damage from extreme temperatures
  • Damage caused by chemicals
  • Handling by third parties

Any questions?

Please contact our customer service team.